At Pearlwilde, we understand that the journey of a product does not end when it is placed in your shopping cart. Delivery and exchange services are critical elements of the customer experience, and we treat them with the same care and professionalism as we do the design and selection of our bags. Our delivery and exchange policies are designed to ensure transparency, efficiency, and customer satisfaction while addressing the diverse needs of shoppers across different regions.
1. Delivery Services
Pearlwilde partners with trusted shipping carriers to ensure that your order reaches you securely and on time. Once an order has been placed on www.pearlwilde.com it undergoes a confirmation and processing phase where payment and inventory are verified. Processing usually takes between 1 to 3 business days, after which the product is handed over to the shipping carrier. Customers receive a shipping confirmation email containing tracking details, enabling them to monitor their order’s progress in real-time.
Shipping times vary depending on the customer’s location, order volume, and carrier capacity. Domestic deliveries typically take 5–7 business days, while international orders may require 10–20 business days depending on customs regulations and geographical distance. Pearlwilde cannot control customs delays or unexpected disruptions caused by natural events, political situations, or logistical challenges, but our support team is always ready to assist in these cases.
To provide flexibility, we offer multiple shipping options ranging from standard delivery to expedited services at checkout. Customers can choose their preferred method according to urgency and budget. For orders above a certain value threshold, Pearlwilde may also provide free standard shipping as part of our promotional campaigns.
2. Exchange Policy
Pearlwilde values customer satisfaction and therefore provides a convenient exchange policy. If a product does not meet your expectations due to sizing, style preference, or other valid reasons, customers may request an exchange within 14 days of delivery. To be eligible, items must remain unused, in their original packaging, and accompanied by proof of purchase. Customers should contact servicesupport@pearlwilde.com to initiate an exchange request, and our support team will guide them through the steps.
Exchanges are typically processed once the returned product has been received and inspected. Customers may select a replacement product of equal value, or, if desired, choose a higher-priced item and pay the difference. Pearlwilde covers exchange shipping costs in cases where the original product was defective or incorrect. However, if the exchange is due to personal preference, customers may be responsible for return shipping fees.
3. Important Considerations
Customers are encouraged to carefully review product descriptions, dimensions, and images before purchasing to reduce the likelihood of unnecessary exchanges. Pearlwilde provides detailed product specifications to empower informed decision-making. Additionally, Pearlwilde reserves the right to refuse exchanges if products are returned in used or damaged condition.
4. Transparency and Support
We believe in maintaining open communication throughout the delivery and exchange process. Customers can contact our team for assistance at any stage, and we are committed to resolving issues fairly and efficiently. Delivery updates, estimated timelines, and exchange instructions are all designed to ensure that Pearlwilde shoppers feel supported and valued.